Shipping policy

Shipping Policy

At AYVA, we strive to deliver your favorite pieces to your doorstep as quickly and efficiently as possible. Below you will find everything you need to know about our shipping process.

Order Processing

  • Standard Processing: Most orders are processed within 1–2 business days.

  • Peak Seasons: During sale events or new collection launches (such as our Eid Collections), processing may take slightly longer. We appreciate your patience during these busy times!

Delivery Timelines

Once your order has been dispatched from our warehouse, estimated delivery times are as follows:

  • Major Cities: 2–4 business days.

  • Rest of the Country: 4–7 business days.

Shipping Charges

  • Standard Shipping: Shipping costs are calculated at checkout based on your location and the weight of your order.

  • Promotions: Keep an eye out for special "Free Shipping" promotions available on our website during specific periods.

Tracking Your Order

As soon as your order is handed over to our courier partner, you will receive a tracking number via SMS or Email. You can use this number on the courier’s website to monitor your shipment’s progress in real-time.

Important Notes

  • Address Accuracy: Please ensure your shipping address and contact number are 100% correct. Our couriers may call you to coordinate the delivery; missed calls may result in delivery delays.

  • Order Confirmation: For Cash on Delivery (COD) orders, our team may contact you for a quick confirmation before dispatching your parcel.

  • Unboxing: We recommend filming a short video while unboxing your parcel. This helps us resolve any concerns regarding missing or damaged items much faster.

Need help with an existing order?

Contact our support team on WhatsApp at 03390003428 with your Order ID, and we will be happy to assist you!